FAQ
Faq
FAQ
Faq
Module used in faq page

Frequently asked questions

Why should I need EasyCare when I already have the manufacturer's Conventional Warranty?
The EasyCare service plan provides assistance on your device for common problems and failures that can occur every day, and already includes all the technician's exit costs, spare parts and labor from the moment of subscription. All this means that in case you will no longer have to pay for future repairs, even for example in the event of problems due to limescale, mold, internal blocks or objects trapped in the basket. The Conventional Warranty only covers mechanical and electrical faults due to defects in product conformity, and for a limited period of time; EasyCare, on the other hand, will cover not only everything that provides for the Conventional Warranty once it has expired, but also protects you from the first day even in the event of events and faults normally excluded from the Warranty itself. And if your device breaks, even when it is still under warranty 3 times in a year for the same defect, we will replace it with a new one; until you decide to use EasyCare you will no longer need it to buy a new appliance, because if yours cannot be repaired you will receive a new one, which will be delivered to you and installed at home with no additional cost. And what's more, we'll dispose of the damaged old appliance for you, and all for free.
When can I activate my EasyCare?
The EasyCare service plan provides assistance on your device for common problems and failures that can occur every day, and already includes all the technician's exit costs, spare parts and labor from the moment of subscription. All this means that in case you will no longer have to pay for future repairs, even for example in the event of problems due to limescale, mold, internal blocks or objects trapped in the basket. The Conventional Warranty only covers mechanical and electrical faults due to defects in product conformity, and for a limited period of time; EasyCare, on the other hand, will cover not only everything that provides for the Conventional Warranty once it has expired, but also protects you from the first day even in the event of events and faults normally excluded from the Warranty itself. And if your device breaks, even when it is still under warranty 3 times in a year for the same defect, we will replace it with a new one; until you decide to use EasyCare you will no longer need it to buy a new appliance, because if yours cannot be repaired you will receive a new one, which will be delivered to you and installed at home with no additional cost. And what's more, we'll dispose of the damaged old appliance for you, and all for free.
How much does it cost?
The EasyCare service plan provides assistance on your device for common problems and failures that can occur every day, and already includes all the technician's exit costs, spare parts and labor from the moment of subscription. All this means that in case you will no longer have to pay for future repairs, even for example in the event of problems due to limescale, mold, internal blocks or objects trapped in the basket. The Conventional Warranty only covers mechanical and electrical faults due to defects in product conformity, and for a limited period of time; EasyCare, on the other hand, will cover not only everything that provides for the Conventional Warranty once it has expired, but also protects you from the first day even in the event of events and faults normally excluded from the Warranty itself. And if your device breaks, even when it is still under warranty 3 times in a year for the same defect, we will replace it with a new one; until you decide to use EasyCare you will no longer need it to buy a new appliance, because if yours cannot be repaired you will receive a new one, which will be delivered to you and installed at home with no additional cost. And what's more, we'll dispose of the damaged old appliance for you, and all for free.
What is the duration of my plan?
The EasyCare service plan provides assistance on your device for common problems and failures that can occur every day, and already includes all the technician's exit costs, spare parts and labor from the moment of subscription. All this means that in case you will no longer have to pay for future repairs, even for example in the event of problems due to limescale, mold, internal blocks or objects trapped in the basket. The Conventional Warranty only covers mechanical and electrical faults due to defects in product conformity, and for a limited period of time; EasyCare, on the other hand, will cover not only everything that provides for the Conventional Warranty once it has expired, but also protects you from the first day even in the event of events and faults normally excluded from the Warranty itself. And if your device breaks, even when it is still under warranty 3 times in a year for the same defect, we will replace it with a new one; until you decide to use EasyCare you will no longer need it to buy a new appliance, because if yours cannot be repaired you will receive a new one, which will be delivered to you and installed at home with no additional cost. And what's more, we'll dispose of the damaged old appliance for you, and all for free.
How can I cancel my subscription?
The EasyCare service plan provides assistance on your device for common problems and failures that can occur every day, and already includes all the technician's exit costs, spare parts and labor from the moment of subscription. All this means that in case you will no longer have to pay for future repairs, even for example in the event of problems due to limescale, mold, internal blocks or objects trapped in the basket. The Conventional Warranty only covers mechanical and electrical faults due to defects in product conformity, and for a limited period of time; EasyCare, on the other hand, will cover not only everything that provides for the Conventional Warranty once it has expired, but also protects you from the first day even in the event of events and faults normally excluded from the Warranty itself. And if your device breaks, even when it is still under warranty 3 times in a year for the same defect, we will replace it with a new one; until you decide to use EasyCare you will no longer need it to buy a new appliance, because if yours cannot be repaired you will receive a new one, which will be delivered to you and installed at home with no additional cost. And what's more, we'll dispose of the damaged old appliance for you, and all for free.
How can I request an intervention?
The EasyCare service plan provides assistance on your device for common problems and failures that can occur every day, and already includes all the technician's exit costs, spare parts and labor from the moment of subscription. All this means that in case you will no longer have to pay for future repairs, even for example in the event of problems due to limescale, mold, internal blocks or objects trapped in the basket. The Conventional Warranty only covers mechanical and electrical faults due to defects in product conformity, and for a limited period of time; EasyCare, on the other hand, will cover not only everything that provides for the Conventional Warranty once it has expired, but also protects you from the first day even in the event of events and faults normally excluded from the Warranty itself. And if your device breaks, even when it is still under warranty 3 times in a year for the same defect, we will replace it with a new one; until you decide to use EasyCare you will no longer need it to buy a new appliance, because if yours cannot be repaired you will receive a new one, which will be delivered to you and installed at home with no additional cost. And what's more, we'll dispose of the damaged old appliance for you, and all for free.